Customer Support
For faster assistance, please include your order number when contacting us regarding an existing order.
What Can You Contact Us About?
Product information Product availability Order-related questions Order status Delivery information Shipping charges Delayed deliveries Broken/defective products Replacement requests Refund requests Payment-related concerns Promotional offers General enquiries
Broken/Defective Products & Replacements
Broken or Not Working
If you receive a product that is broken or does not work, please contact us as soon as possible. Our team may request photographs, videos or other information regarding the condition of the product so we can review the issue and determine the appropriate resolution.
Eligible broken or non-working products may qualify for a refund according to our Refund Policy.
Replacement Requests
If a product arrives defective or broken, you can request a replacement within 3 days of delivery. Our support team will guide you through the process after verifying the issue.
Please review our Refund & Replacement Policy for complete details.